case

The recipe for well-being and loyalty

KommuneKredit is a beautiful example of top-notch employee satisfaction work. Through their five-year collaboration with Ennova, KommuneKredit has exemplified how structured processes, ongoing dialogue, and careful follow-up can ensure high employee well-being and loyalty. This isn't just the story of a great collaboration with great results year after year. It's also proof of the value of a structured and recognizable process that is followed through to the end; and the importance of working proactively with employee satisfaction, even in an already well-functioning workplace.

KommuneKredit is a Danish financial institution offering financing and advisory services to municipalities and regions in Denmark. The company has more than 120 employees and was established back in 1899. KommuneKredit's core values - competent, solution-oriented, responsible, and inclusive - are reflected not only in their external work but also internally in their ongoing efforts to create and maintain a healthy, inclusive workplace.

Source: https://www.kommunekredit.dk/

INDUSTRY - FINANCE
PRODUCTS - EMPLOYEE ENGAGEMENT SURVEY

SOLUTION
A concise platform and a good sparring partner

RESULT
5 years of continuous success and improvement

CHALLENGE

A professionalization of satisfaction efforts

KommuneKredit has always been a driver of an open and trusting culture where employee well-being is at the center. But in 2019, they put extra effort into maintaining this mantra: they took the first steps towards professionalizing their employee satisfaction efforts.

They aimed to professionalize their approach to maintain a positive work environment with a high level of well-being and proactively address problems before they escalate:

"We had conducted employee engagement surveys before, but in a more manual way. So we needed a more structured process; because even though we're doing well, it's also important for us to maintain a good workplace."

Lene Mertins, HR Manager
KommuneKredit

KommuneKredit's strategy involved establishing an HR function and a more structured and automated process for collecting employee feedback. It was important for them to find a partner who could match their need for structure, professional sparring, and a data-driven approach to employee satisfaction. And not least, a partner they could trust:

"It was important for us to find a trustworthy partner—one with whom we could closely collaborate and confidently rely on to do the job."

SOLUTION

A concise platform and good sparring

Fortunately, Ennova was able to check all the boxes and fulfill KommuneKredit's wishes for collaboration. With Ennova's employee engagement survey, KommuneKredit found the key to systematically measuring, understanding, and enhancing employee well-being and satisfaction.

In particular, Ennova's framework made the difference: The platform was easy to work with, and there was thorough data management with transparency about the underlying processes. At the same time, it was a set-up that suited KommuneKredit's needs:

"Ennova is a big player in the market. One concern could be that the framework was too big and complex for a smaller company. But we haven't felt that. We have benefited greatly from the platform's tools."

Employee Engagement Survey

Empowers leaders, managers and the organization to drive the changes in the workplace that will have a sustainable impact on employees and on business performance

Ennova's solution has not only given KommuneKredit a professional but also a flexible set-up with the ability to add company-specific questions to their survey year by year. Here, they have benefited from getting feedback and advice from Ennova on what has been happening in both the company and the market, and what has made sense for KommuneKredit to dive into:

"We've benefited greatly from Kristian (Ennova's project manager) and consulted him about what's going on in society and whether there could be any additional questions or topics that should be included in the survey. For example, we wanted to include inclusion and diversity as an extra topic last year, and Kristian helped ensure it was included."

RESULT

5 years of continuous success and improvement

KommuneKredit's results speak for themselves: With an impressive response rate of 97% in 2023, using Ennova's survey, KommuneKredit has not only achieved a professionalization of their approach to employee satisfaction. They have also created a recognizable structure that increases the employees' willingness to respond to the survey.

Table showing KommuneKredit's development in job satisfaction and loyalty from 2019-2023

Although KommuneKredit has had a high starting point for their satisfaction numbers, they have still managed to drive improvements through a professional and continuous measurement set-up. Improvements that are driven both by insight into where they could improve and where they already excel:

"We saw that there was room for improvement in terms of internal systems and processes, so we are working on that. On the other hand, we were assured that our work-life balance is good and that there is a high level of satisfaction with the managers - and a high level of satisfaction and well-being in general."

Lene Mertins, HR Manager
KommuneKredit

The impact of good follow-up work

KommuneKredit's continuous success underlines the value of a structured approach to working with measurement results. The post-measurement follow-up process has been key to maintaining the positive trends. Here, KommuneKredit has created a fixed structure built around one of the platform's tools, 'action plans':

"Each department conducts a dialogue meeting after receiving survey results and records their action plans on the Ennova platform. The first dialogue meetings are held in December, and action plans must be submitted by March 1. And then we follow up at the management meetings, where managers can also be inspired by each other. It's a good opportunity to talk about satisfaction and collaboration in the department and to focus on things that can be done differently. The initiatives are then followed up regularly."

Ennova’s annual presentation of results and provision of customized materials for follow-up conversations have made it even easier for KommuneKredit to create a structured process.
In addition to solid follow-up, KommuneKredit takes great pride in fostering an open and informal culture of mutual respect and low ceilings:

"We have an open and attentive management and an executive board that is visible in the office and talks to the employees. We also maintain an ongoing dialogue on 1:1 conversations, we plan social events, and we remember to celebrate our successes. It all helps to maintain our high level of engagement and satisfaction."

A collaboration built on trust, security, and professionalism

Quality, professionalism, and openness are three of the keywords in the partnership between KommuneKredit and Ennova. Through five years of collaboration, the level of trust and confidence in the process is top-notch, and especially the ongoing sparring with Ennova's experts has enabled KommuneKredit to adapt and fine-tune their efforts:

"We feel taken care of and Ennova knows us. And we've had a good dialogue throughout the process, both with the project manager and the consultants. As an example, we have already started making a schedule for this year's measurement in the fall. Ennova is very responsive to our wishes."

Lene Mertins, HR Manager
KommuneKredit
www.kommunekredit.dk

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