What is Employee Experience?
What is Employee Experience?
Employee experience refers to the sum of all the experiences a person has as a candidate, employee, manager, freelancer etc. at or with your organization throughout their working life and personal life.
Employee experience is not the same as employee engagement, which is about the employee's commitment to the organization.
Delivering excellent employee experiences will help you maintain and attract new employees. To master the areas and create and deliver excellent employee experiences, there are 4 different areas you should focus on.
Why is Employee Experience Important?
Employees are an organization's most important asset. From a financially perspective, prioritizing the employee experience area is very important. Because great employee experiences pay off and give your organization several different financial benefits.
The employee experience area affects no less than eight dimensions in the daily work that is related directly to the top and bottom line.
Neglecting your employees and not working strategically with the area can be very costly on the top and bottom line.
How to Master Employee Experience
To create meaningful change, your organization needs more than surveys—it needs strategy, data, and a new mindset. These three building blocks form the foundation for working proactively and effectively with employee experience.
- 01 Make EX a Leadership Priority
- 02 Turn Insight into Action with Data
- 03 Adopt an Outside-In Mindset
Step 1: Make EX a Leadership Priority
Success with the employee experience area is only possible if the executive board are prepared to work in a focused and committed way with the employee experience. If they are not convinced yet, it is important that you convince the CEO to prioritize working with the employee experience area.
Step 2: Turn Insight into Action with Data
The foundation of any employee experience transformation should be data driven. Employee insights should be collected in an intelligent way and analysis and facts must be anchored in a way that the organization wants to act and thus generate positive change.
Step 3: Adopt an Outside-In Mindset
It is necessary to master some new techniques with respect to designing the best possible experiences. HR, managers etc. must be trained in being able to perceive the organization through the eyes of the employees to be able to assume a true outside-in focus.
Who is Responsible for the Employee Experience Area
Employees are an organization's most important asset. From a financially perspective, prioritizing the employee experience area is very important. Because great employee experiences pay off and give your organization several different financial benefits.
The employee experience area affects no less than eight dimensions in the daily work that is related directly to the top and bottom line.
Neglecting your employees and not working strategically with the area can be very costly on the top and bottom line.
Improve your Employee Experience
If you have decided to start improving the employee experiences and thereby differentiate your organization from your competitors, you can improve your employee experiences by following these 8 steps.
Employee Experience Dictionary
The employee experience discipline is full of terms and conceptual frameworks.
Find an explanation of the most central EX concepts below:
Employee Experience (EX) refers to the entire field. It sums up an employee's experience with an organization during work life and personal life.
Employee Journey (EJ) is the path an employee takes in an organization from hearing about the organization to becoming an alumnus. There are at least 25 subjourneys in every organization.
Employee Touchpoint (ET) is a point of contact in the employee journey. This could be a job interview with a recruiter, your first day, or morning meetings. In every organization, there are more than 250 touchpoints.
Before You Survey, Get the Strategy Right
How high on the strategic agenda are the employees in your organization actually – if you really think about it?
Employee experience is a complex discipline to master. Many talk about it, but few companies have started working with it. Therefore, our book “Mastering Employee Experience” gives HR and top management 16 specific initiatives for implementing a transformation of employee experience over a 3-year period.
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How to Listen to Your Employees?
Many organizations have started listening to their employees more frequently and with a broader scope than ever before - and for good reason. Because if you want to create the best employee experiences, you need to measure your employee experience in an intelligent way throughout the employee journey.
To be successful with employee listening, it is not enough to measure and collect a lot of feedback - great listening occurs when you act and follow up on the insights you get, which is a very essential and important part of mastering the area at some point. But the balance between insights and action can be very difficult to manage in order to create excellent employee experiences.
How to Measure Employee Experience?
If you are considering to start working strategically with your employee experiences, you might wonder "which sources will lead to employee experience insights?"
You can mix data from various sources to create a set up that covers the entire employee journey as baseline for creating the best employee experiences. Therefore, choosing the right sources to gain the EX insights that you actually need is important if you don't want the work to be a waste of time and resources.
Explore the One-Stop-Shop for Engagement
The Employee Engagement Survey is just one piece of the puzzle. Our products and solutions make up a one-stop-shop with multiple tools developed to strengthen different areas of your employee experience – so you can take targeted actions.
Make inclusion real across every team
Turn team feedback into real results with our quick and impactful team survey. It lets you create on-demand check-ins with your team to address challenges, evaluate projects, and drive change.
ExploreMake inclusion real across every team
Turn team feedback into real results with our quick and impactful team survey. It lets you create on-demand check-ins with your team to address challenges, evaluate projects, and drive change.
ExploreSee the bigger picture
Combine leadership feedback with engagement insights to understand what drives motivation and what’s holding performance back. With clear data and built-in guidance, you’ll know where to focus to improve retention and results.
ExploreSee the bigger picture
Combine leadership feedback with engagement insights to understand what drives motivation and what’s holding performance back. With clear data and built-in guidance, you’ll know where to focus to improve retention and results.
ExploreBuild capabilities that last
From targeted training to full-scale leadership journeys, we help develop the mindset and skills today’s leaders need. Whether you’re growing individuals or transforming an entire culture, we support both personal growth and organizational change.
ExploreBuild capabilities that last
From targeted training to full-scale leadership journeys, we help develop the mindset and skills today’s leaders need. Whether you’re growing individuals or transforming an entire culture, we support both personal growth and organizational change.
Explore
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