Why is Employee Experience Important?
Employees are one of your organization’s greatest drivers of performance and long-term growth. Investing in employee experience is not only the right thing to do—it is a financially sound strategy. A well-designed employee experience directly influences multiple business-critical areas, including productivity, retention, customer satisfaction, collaboration, and innovation.
In fact, employee experience affects eight core dimensions that connect directly to your top and bottom line. When these areas are strengthened, organizations see measurable gains. But when employee experience is ignored or handled reactively, it can lead to costly turnover, reduced performance, and a weakened employer brand.
Who is Responsible for the Employee Experience Area
Employees are an organization's most important asset. From a financially perspective, prioritizing the employee experience area is very important. Because great employee experiences pay off and give your organization several different financial benefits.
The employee experience area affects no less than eight dimensions in the daily work that is related directly to the top and bottom line.
Neglecting your employees and not working strategically with the area can be very costly on the top and bottom line.
Improve your Employee Experience
If you have decided to start improving the employee experiences and thereby differentiate your organization from your competitors, you can improve your employee experiences by following these 8 steps.
Before You Survey, Get the Strategy Right
How high on the strategic agenda are the employees in your organization actually – if you really think about it?
Employee experience is a complex discipline to master. Many talk about it, but few companies have started working with it. Therefore, our book “Mastering Employee Experience” gives HR and top management 16 specific initiatives for implementing a transformation of employee experience over a 3-year period.
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How to Listen to Your Employees?
Organizations today are listening to their employees more frequently and across more touchpoints than ever before, and this development has a clear purpose. To deliver strong employee experiences, you need to measure employee feedback intelligently and consistently throughout the entire employee journey.
Effective employee listening is more than collecting large amounts of data. Real impact happens when organizations turn insights into meaningful action and follow up continuously. This balance between gathering insights and taking action is one of the most important, and often most challenging, parts of creating excellent employee experiences.
How to Measure Employee Experience?
If you are considering to start working strategically with your employee experiences, you might wonder "which sources will lead to employee experience insights?"
You can mix data from various sources to create a set up that covers the entire employee journey as baseline for creating the best employee experiences. Therefore, choosing the right sources to gain the EX insights that you actually need is important if you don't want the work to be a waste of time and resources.
Make inclusion real across every team
Turn team feedback into real results with our quick and impactful team survey. It lets you create on-demand check-ins with your team to address challenges, evaluate projects, and drive change.
ExploreMake inclusion real across every team
Turn team feedback into real results with our quick and impactful team survey. It lets you create on-demand check-ins with your team to address challenges, evaluate projects, and drive change.
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See the bigger picture
Combine leadership feedback with engagement insights to understand what drives motivation and what’s holding performance back. With clear data and built-in guidance, you’ll know where to focus to improve retention and results.
ExploreSee the bigger picture
Combine leadership feedback with engagement insights to understand what drives motivation and what’s holding performance back. With clear data and built-in guidance, you’ll know where to focus to improve retention and results.
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Build capabilities that last
From targeted training to full-scale leadership journeys, we help develop the mindset and skills today’s leaders need. Whether you’re growing individuals or transforming an entire culture, we support both personal growth and organizational change.
ExploreBuild capabilities that last
From targeted training to full-scale leadership journeys, we help develop the mindset and skills today’s leaders need. Whether you’re growing individuals or transforming an entire culture, we support both personal growth and organizational change.
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