case

Fostering Employee Well-being on an Exponential Growth Journey

How do you maintain a happy and engaged workforce when your company is growing rapidly? Nordstern found the answer in systematic data collection and a strong partnership with Ennova. Learn how the company managed growth while creating a healthy and sustainable workplace where well-being and success go hand in hand.

Nordstern is Denmark's leading real estate developer and general contractor, specializing in the development, construction, and renovation of residential and commercial properties. The company was founded in 1979 and now employs more than 400 people. Nordstern's mission is to lead sustainable efforts in construction, focusing on climate impact, resource use, and social initiatives.

Source: https://nordstern.dk

INDUSTRY - TURNKEY CONTRACTOR
PRODUCTS - EMPLOYEE ENGAGEMENT SURVEY

SOLUTION
A Flexible and Transparent Setup

RESULT
Value at Multiple Levels

CHALLENGE

A Growth Journey That Requires System and Data

In 2018, Nordstern made the strategic decision to establish a more systematic approach to ensuring employee well-being and satisfaction. This commitment remains a top priority to this day. With a booming workforce, it became crucial for Nordstern to keep a pulse on employee well-being and ensure that it remains a central focus.

Rikke Ebbesen, Senior HR Business Partner at Nordstern, emphasizes the importance of being data-driven:

"We are data-driven - even when it comes to well-being. HR data is essential and provides a basis for comparison that we simply cannot do without."

Rikke Ebbesen, Senior HR Business Partner, Nordstern

Along with this data-driven approach, Nordstern needed a partner that excelled at data management:

"For me, the person who manages the data is my closest ally during the countless hours I spend entering data into the system. They make sure everything is set up correctly, which is critical to the process."

Rikke Ebbesen, Senior HR Business Partner, Nordstern

SOLUTION

A Flexible and Transparent Setup

Nordstern turned to Ennova's Employee Engagement Survey to systematically measure employee well-being in a data-driven way. The flexible survey setup proved to be a perfect fit for Nordstern's needs:

"The setup is flexible and can be adapted to the company. There is an overarching framework, but you have the ability to change questions and topics within that framework."

Employee Engagement Survey

Empowers leaders, managers and the organization to drive the changes in the workplace that will have a sustainable impact on employees and on business performance

In addition, Ennova's benchmarking capability allowed Nordstern to measure its results against other companies in the industry. This provided both leaders and employees with valuable insight into the company's overall well-being performance:

"The solution is very transparent and the results are shared with employees. The survey results give them an indication of how things are going in the company.”

RESULT

Value at Multiple Levels

It is essential to Nordstern that the employee engagement survey provides value at every level of the organization just to HR and senior management, but most importantly to the employees themselves.

With a consistently high response rate of 88% in 2024, Nordstern has been successful in achieving this mission:

"There is always a high response rate, which shows that our employees find value in the survey."
Rikke Ebbesen, Senior HR Business Partner, Nordstern

The annual employee engagement survey forms the basis for Nordstern's tactical and operational work on well-being for the coming year. The results provide concrete data that can be used to identify areas of focus, and the analysis reports are used across multiple levels of the organization:

"Each department creates its own action plans, and senior management develops company-wide plans based on the results. This ensures that we work with the results at all levels.”
Rikke Ebbesen, Senior HR Business Partner, Nordstern

The recurring annual survey also allows HR to monitor the effectiveness of the tools used in well-being initiatives. If the metrics show positive trends, the results can be used to highlight the value of the tools throughout the organization:

"As an HR department, we can highlight the effectiveness of the tools we use to work on the employee experience through the strong results we achieve."

Rikke Ebbesen, Senior HR Business Partner
Nordstern

Focus on Human Sustainability

Sustainability is an ongoing theme for Nordstern in many areas, including human sustainability. In this context, the annual employee survey provides insight into the current state of well-being and forms the basis for ongoing discussions:

"We want employees who thrive and enjoy being here. That's why we always look at mental well-being when we conduct a survey, and it's a key focus in our discussions with managers.”

This focus on well-being is critical in light of Nordstern's significant growth. Despite an ever-increasing number of employees, the company has managed to maintain a high level of well-being.

A Long-Term Partnership With Three Pillars

Ennova delivers employee, customer, and supplier satisfaction surveys for Nordstern. The close and ongoing collaboration with Ennova has been a key factor in the long-term partnership.

For Nordstern, having a partner with a deep understanding of their business and industry has been a significant advantage, helping them navigate the unique challenges and opportunities of their sector:

"It is crucial for us that Ennova has a deep understanding of our business and industry. This insight has played a key role in our decision-making processes because a good understanding makes the workflow smoother for everyone."

In addition, Nordstern sees synergy in the consistent visual design of the tools used across the three different surveys that Ennova offers:

"We are familiar with the tools. They are similar and we recognize the visuals and icons that we see. There's a degree of visual consistency in the presentations and reports we receive afterward.”

NOTE: The metrics are fictional, not from the actual survey results.

Beyond the visual elements, Nordstern also values having the same partner for all surveys. This continuity and familiarity allows for effective collaboration:

"Every time I'm in contact with Ennova, I get professional advice - and I can always get in touch with you."

Read more about how Nordstern works with their customer surveys here.

Rikke Ebbesen, Senior HR Business Partner,

NORDSTERN

www.nordstern.dk

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