Towards a customer centric organisation

"We have in the recent years been in a process towards creating an organization, who puts the customer in the center. Ennova's great experience with surveys in this area has given us vital inputs, which help us continue this journey.

Ennova guides us in the right direction at the right pace.

The surveys are customized to fit our specific situation, and we get relevant insights into our private customers' and business customers' specific customer journey.

Ennova's analyses have given us a simple and precise overview of the whole customer journey. This illuminates where to concentrate our efforts in order to improve. And I can always reach the project team at Ennova, when we need an input or want to discuss some ideas."

SOLUTION

PostNord used our Customer Relation Survey to create a more customer centric organization. PostNord got relevant insights into their customers’ and business customers’ specific customer journey. The Customer Relation Survey is designed to provide you with the high-quality, actionable insights you need. It is easy to set-up and run and lets you get started swiftly and with a minimum of effort. Our concepts are easy to scale globally if you need both local and global insights.

Peter R. B. Hatlö, Market Research Manager, PostNord