Case

Driving Engagement with Tailored Insights

Shell has long prioritized employee engagement, recognizing its importance in driving both individual and organizational success. Looking to further improve their engagement practices, Shell partnered with Ennova to bring a new level of depth and actionability to its survey process. This collaboration allowed Shell to focus more on evidence-based HR practices, enhancing their ability to strategically align team and organizational goals with employee engagement.

Shell is a global group of energy and petrochemical companies with an average of 86,000 employees in more than 70 countries. Shell uses advanced technologies and takes an innovative approach to help build a sustainable energy future.

Source: https://www.shell.com

INDUSTRY - OIL & ENERGY
PRODUCTS - EMPLOYEE ENGAGEMENT SURVEY, TEAM-TALK

SOLUTION
Action-oriented, straightforward feedback

RESULT
Global executive briefings on results

challenge

Taking Employee Engagement to the Next Level

Employee engagement has been a cornerstone of Shell's strategy for many years. They recognize that people are paramount to building a solid organization and business:

"Shell has carried out the employee engagement survey for decades, and it is a high priority in our business. Our people are central to the delivery of our strategy. Through employee engagement, we can improve performance at the individual, team, and organizational levels."

Esther Bongenaar, Former VP HR Data and Analytics,
Shell

The goal was clear: find a survey platform that would not only deepen engagement, but also support their shift to a more data-driven, evidence-based approach to HR:

"We wanted to take employee engagement to the next level, so we looked for a survey platform that could drive engagement further. In addition, we wanted our provider to support our movement towards a more evidence-based HR. Ennova’s services, methodology, and approach were a perfect fit for these goals."

Esther Bongenaar, Former VP HR Data and Analytics,
Shell

SOLUTION

Action-oriented, Straightforward Feedback

With Ennova's employee engagement platform, Shell has a comprehensive solution that seamlessly aligns with their goals:

"Ennova introduced advanced people analytics in the survey results delivery, and all of our reports include a unique and tailored analysis of the impact of different areas on the team’s engagement.

One of the reasons we chose Ennova was because the analyses were based on a very well-researched methodology compared to other survey providers in the market."

Esther Bongenaar, Former VP HR Data and Analytics,
Shell

Employee Engagement Survey

Ennova's employee engagement survey empowers leaders, managers, and the organization to drive the changes in the workplace that will have a sustainable impact on employees and business performance.

Learn more

By integrating advanced people analytics with this proven methodology, Shell has gained unique, tailored insights into the impact of various factors on engagement - and can provide clear, actionable feedback across all departments:

"The feedback in the reports is still easy to understand, it is action-oriented and gives relevant recommendations based on the specific analyses.

As an example, our retail business in downstream was happy with the look and feel of the way the results were presented. In particular, the impact on engagement analysis in the reports was very powerful, helping retail to focus their efforts on improving engagement further."

Esther Bongenaar, Former VP HR Data and Analytics,
Shell

Team Talk

Team Talk enables teams and managers to turn survey results into powerful conversations that drive continuous improvement and engagement.

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RESULT

Global Executive Briefings on Results

Through a series of executive presentations and global briefings, Shell's leadership gained valuable perspectives on engagement trends and regional variations.

This approach has given Shell's executive team a clearer view of how engagement levels and team dynamics vary across countries, enabling strategic alignment between employee engagement and broader business challenges:

"Ennova developed and delivered executive presentations, where the team brought strategic perspectives along with additional analysis and findings.

Our executive team received more insights into the overall movements on engagement, differences among countries, and other areas. With Ennova’s setup, we can track the implementation of strategic business challenges through our employee survey.”

Esther Bongenaar, Former VP HR Data and Analytics,
Shell

With these insights, Shell is well positioned to track the success of strategic initiatives and enable managers and HR to effectively focus their efforts on the work ahead:

"In addition to the executive presentations, Ennova conducted global online briefings for HR and managers preparing them for the work ahead. In general, Ennova’s analyses have been a revelation to many in our company, helping them to find strategic people insights, so they can improve engagement and performance."

Esther Bongenaar, Former VP HR Data and Analytics
Shell

agile project management and thought leadership

Through close collaboration, Shell has benefited from Ennova's adaptable and expert project management, which smoothly handled the dynamic nature of Shell's large organization:

"It has also been very important for us to have a vendor that could keep up with the pace of the many changes in our large organization, while still adhering to the project timelines.

The global project management has been excellent. Because the team has been so organized, they have been able to handle any changes that have come their way.”

Esther Bongenaar, Former VP HR Data and Analytics,
Shell

This structured yet flexible partnership ensured that engagement initiatives stayed on track, supported by proactive guidance that kept Shell's teams well-prepared.

The collaborative nature of the project allowed Ennova to offer new perspectives, challenging Shell to approach engagement strategically and become even better at driving engagement:

"The team always comes well-prepared and does the groundwork ahead of time. The project managers bring their expertise on what works well and Ennova challenges us on our assumptions, but they do it in a respectful way so we value this thought leadership very much.”

Esther Bongenaar, Former VP HR Data and Analytics,
Shell

"Ennova is a very professional vendor, and it is a great partner to our business."

Esther Bongenaar, Former VP HR Data and Analytics
Shell

Esther Bongenaar, Former VP HR Data and Analytics

Shell
www.shell.com

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Cases / SHELL

Driving Engagement with Tailored Insights

Taking Employee Engagement to the Next Level

Action-oriented, Straightforward Feedback

Employee Engagement Survey

Team Talk

Global Executive Briefings on Results

agile project management and thought leadership

Get in touch with our team today

Explore more Employee Experience cases

Danish Crown: Strategic, impactful well-being work

Ørsted: Four consecutive years of improvement

KommuneKredit: The golden path to well-being and loyalty