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Customer Experience Insights
by Claus Pertou Østergaard

Claus is our Head of UX and Concept Manager. With a PhD In Mobile User Experience and several years’ experience of involving users in concept development, Claus works on designing user-friendly applications and solutions. In this, he also uses his expertise in Design Thinking.

Claus Pertou Østergaard

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Design Thinking is the key to excellent customer experiences

6 min. read | February 05 - 2019

Design Thinking is the key to excellent customer experiences

At one of the year’s major Customer Experience conferences, CX Europe 2018, many presentations focus...

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