Customer Experience Insights

Thomas is Ennova's CEO. His blog posts are based on his 20 years’ experience as a consultant for some of the largest companies in Scandinavia. He often consults at top-management level at the crossroads between organizational strategy, surveys and behavior among customers, managers and employees. On a daily basis, Thomas is Chief Executive Officer of Ennova.

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Thomas Vestergaard

Contact Thomas Vestergaard: tv@ennova.com

Customer Experience
What is good Customer Centricity?

3 min. read | November 10 - 2015

What is good Customer Centricity?

The cabin is stuffy with impatience, wrinkled shirts and cell phones in flight mode. The wheels touc...

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