6 min. read | September 18 - 2024
When surveys are a methodological mess or sabotage your service
We’ve all been there—finally finished with your interaction with customer service (after waiting lon...
Customer Experience Insights
Customer Experience
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9 min. read | September 18 - 2024
Crack the code: Let's get customer-obsessed
In the world of Customer Experience (CX), you often hear the terms "customer-centricity" and "custom...
Customer Experience
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2 min. read | June 14 - 2024
Create engaging customer surveys with these 5 hacks
Creating engaging customer surveys is an art that can significantly improve the quality of feedback ...
Customer Experience
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4 min. read | May 21 - 2024
How to build customer trust and boost your ROI
Trust is an integral component of any successful business. It's an invaluable asset that transcends ...
Customer Experience
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4 min. read | May 10 - 2024
5 tactics to deliver dreadful customer experience
Ever wondered how to masterfully ruin your customer experience? Well, you’re in luck! Today, we'll e...
Customer Experience
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5 min. read | April 15 - 2024
Master customer touchpoints: Tips for choosing a pulse survey tool
Understanding and managing customer touchpoints is a main element of working with customer experienc...
Customer Experience
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4 min. read | March 14 - 2024
How to choose the right customer satisfaction survey tool
Choosing the right customer satisfaction survey tool is pivotal for any organization aiming to deepl...
Customer Experience
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2 min. read | February 23 - 2024
Guide and templates: 3 key elements of a successful customer survey
Customer surveys are key to understanding your customers and creating an experience that meets or ev...
Customer Experience
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3 min. read | February 19 - 2024
Why Customer Effort Score is essential for your business
Navigating the world of customer experience? One metric stands out for its clarity and impact: the C...