5 min. read | February 19 - 2024
Why Customer Effort Score is Essential for Your Business
When you are navigating the world of customer experience, one metric stands out for its clarity and ...
Customer Experience Insights
Customer Experience
Read more
3 min. read | February 08 - 2024
Use Text- and Sentiment Analysis to Improve Your CX
Navigating the technological landscape has become more about understanding and leveraging your custo...
Customer Experience
Read more
2 min. read | January 25 - 2024
Customer Experience Management Software: A quick guide
Customer Experience Management Software (CEM software) is pivotal for success in today's business la...
Customer Experience
Read more
3 min. read | December 21 - 2023
Customer Experience Consulting: Elevate your CX with Expert Help
Customer Experience Consulting is a powerful tool to elevate your business performance with the assi...
Customer Experience
Read more
4 min. read | November 16 - 2023
Customer Experience Analytics: Everything you Need to Know
Customer Experience Analytics is the key to ensuring a smooth customer experience from start to fini...
Customer Experience
Read more
7 min. read | November 01 - 2023
The Art of Making Customer Experience Easy
In 2015, I saw the future one Friday morning on Cromwell Road in London. The day before, I had been ...
Customer Experience
Read more
6 min. read | October 18 - 2023
A Pink Cocktail of Barbie, Differentiation Theory and Behavioral Research
Today's CX blog is a pink cocktail mixed with Barbie, differentiation theory, behavioral research, a...
Customer Experience
Read more
4 min. read | August 25 - 2023
Strengthening Your Customer Relations is Essential for your Business Growth
In a world where customer expectations are continually evolving, businesses must recognize the criti...
Customer Experience
Read more
6 min. read | August 21 - 2023
What is Customer Experience & Why It Matters?
In its essence, Customer Experience (CX) is about the relationship between a company and its custome...