3 min. read | August 01 - 2023
Guide: 7 Most Important Customer Survey Questions to Ask
The questions you select and choose to ask in your customer survey have a huge impact on the quality...
Customer Experience Insights
Customer Experience
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4 min. read | June 08 - 2023
Why is Customer Experience Important?
Many companies have started working on improving their customer experience (CX). But why is customer...
Customer Experience
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3 min. read | June 05 - 2023
What is CSAT and Why is It Important?
If you want to work with customer satisfaction in your company, the Customer Satisfaction Score (CSA...
Customer Experience
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3 min. read | May 30 - 2023
Why is Customer Engagement Important and How to Improve it?
What are engaged customers, and why is it important to focus on customer engagement? Many years ago,...
Customer Experience
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3 min. read | May 25 - 2023
Guide: 7 steps to Create an Effective Customer Satisfaction Survey
Customer satisfaction surveys are an important tool for measuring and improving the customer experie...
Customer Experience
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4 min. read | May 22 - 2023
Guide: What is Customer Experience Optimization and How to do it?
In today's digital age, businesses are facing increasing competition and customers have more choices...
Customer Experience
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3 min. read | May 14 - 2023
How to Create Customer Journey Mapping to Deliver Better Customer Experiences
If you want to drive a customer-focused change in your organization to create an (even) better custo...
Customer Experience
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3 min. read | May 09 - 2023
4 ROIs: Why happy customers are your key to organizational success
While many companies focus on optimizing processes, developing new products, and acquiring new custo...
Customer Experience
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2 min. read | December 20 - 2022
Download: All You Need to Know About NPS 3.0®
This memo "Net Promoter 3.0® – Inspiration from Fred Reichheld" gives you insight into the new appro...