3 min. read | August 01 - 2023
Guide: 7 most important customer survey questions to ask
The questions you select and choose to ask in your customer survey have a huge impact on the quality...
Customer Experience Insights
Customer Experience
Read more
4 min. read | June 08 - 2023
Why is customer experience important?
Many companies have started working on improving their customer experience (CX). But why is customer...
Customer Experience
Read more
3 min. read | June 05 - 2023
What is CSAT and why is it important?
If you want to work with customer satisfaction in your company, the Customer Satisfaction Score (CSA...
Customer Experience
Read more
3 min. read | May 30 - 2023
Why is customer engagement important and how to improve it?
What are engaged customers, and why is it important to focus on customer engagement? Many years ago,...
Customer Experience
Read more
3 min. read | May 25 - 2023
Guide: 7 steps to create an effective Customer Satisfaction Survey
Customer satisfaction surveys are an important tool for measuring and improving the customer experie...
Customer Experience
Read more
4 min. read | May 22 - 2023
Guide: What is customer experience optimization and how to do it?
In today's digital age, businesses are facing increasing competition and customers have more choices...
Customer Experience
Read more
4 min. read | May 17 - 2023
Improve your customer experience with synchronized insights
Companies have come to realize that improving customer experience leads to good business. If you (al...
Customer Experience
Read more
3 min. read | May 14 - 2023
How to create customer journey mapping to deliver better customer experiences
If you want to drive a customer-focused change in your organization to create an (even) better custo...
Customer Experience
Read more
3 min. read | May 09 - 2023
ROI: Why great customer experiences are key to your organization's success
While many companies focus on optimizing processes, developing new products and acquiring new custom...