2 min. read | December 20 - 2022
Download: All you need to know about NPS 3.0®
This memo "Net Promoter 3.0® – Inspiration from Fred Reichheld" gives you insight into the new appro...
Customer Experience Insights
Customer Experience
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3 min. read | October 06 - 2022
3 steps to reduce your customer churn in a b2b industry
All companies care about their customers for obvious reasons. No customers – no business. This is al...
Customer Experience
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2 min. read | July 12 - 2022
Do your ambassadors actually recommend you?
All companies care about their customers for obvious reasons. No customers, no business. It is as si...
Customer Experience
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6 min. read | January 18 - 2022
5 Steps: Use Customer Survey to Build Strong Customer Relationships
Many companies today perform a customer survey to understand what customers think about them on a nu...
Customer Experience
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6 min. read | September 08 - 2021
Take the test: how do you perform when creating great customer experiences?
Take the test and find out how your company performs when it comes to having the tools needed to del...
Customer Experience
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6 min. read | July 22 - 2021
How to create changes your customers will appreciate
Is your goal to be a customer champion? The process may seem overwhelming, but it is actually pretty...
Customer Experience
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4 min. read | May 25 - 2021
Do you (also) not get enough out of your customer surveys?
Today, many companies get nowhere near enough from their customer surveys and their work with custom...
Customer Experience
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6 min. read | March 31 - 2021
There is a new sheriff in town!
Is it a good thing when a company gets a new, experienced CEO? Sort of, according to a study from Ha...
Customer Experience
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4 min. read | March 01 - 2021
Don’t forget the product in the customer journey
You don’t need to study the lesson on Customer Experience for too long to be told, over and over, ab...