2 min. read | December 20 - 2022
Download: All You Need to Know About NPS 3.0®
This memo "Net Promoter 3.0® – Inspiration from Fred Reichheld" gives you insight into the new appro...
Customer Experience Insights
Customer Experience
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3 min. read | October 31 - 2022
How Digital Transformation drives Customer Experience
Digital possibilities have forced many companies to renew their business model and act in a digital ...
Customer Experience
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3 min. read | October 06 - 2022
3 Steps to Reduce Your Customer Churn in a B2B Industry
All companies care about their customers for obvious reasons. No customers – no business. This is al...
Customer Experience
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3 min. read | September 26 - 2022
What is Customer Engagement?
What are engaged customers, and why is it important to focus on customer engagement? Many years ago,...
Customer Experience
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2 min. read | July 12 - 2022
Do Your Ambassadors Actually Recommend You?
All companies care about their customers for obvious reasons. No customers, no business. It is as si...
Customer Experience
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6 min. read | January 18 - 2022
5 Steps to Strengthen Customer Relationships Using Surveys
Many companies today perform a customer survey to understand what customers think about them on a nu...
Customer Experience
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6 min. read | July 22 - 2021
How to Create Changes Your Customers will Appreciate
Is your goal to be a customer champion? The process may seem overwhelming, but it is actually pretty...
Customer Experience
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5 min. read | May 25 - 2021
Do You (Also) Not Get Enough Out of Your Customer Surveys?
Today, many companies get nowhere near enough from their customer surveys and their work with custom...
Customer Experience
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6 min. read | March 31 - 2021
There is a New Sheriff in Town!
Is it a good thing when a company gets a new, experienced CEO? Sort of, according to a study from Ha...