3 Steps to Reduce Your Customer Churn in a B2B Industry
All companies care about their customers for obvious reasons. No customers – no business. ...
Do Your Ambassadors Actually Recommend You?
All companies care about their customers for obvious reasons. No customers, no business. ...
5 Steps to Strengthen Customer Relationships Using Surveys
Many companies today perform a customer survey to understand what customers think about ...
How to Create Changes Your Customers will Appreciate
Is your goal to be a customer champion? The process may seem overwhelming, but it is ...
There is a New Sheriff in Town!
Is it a good thing when a company gets a new, experienced CEO? Sort of, according to a ...
4½ Books That Are Not About Customer Experience ...
... but which will still help you get better at it.
The Art of Surveys in Paris
I am quite fond of art. Great art, for me, is when the artist knows his trade and his ...
Standin’ on a Mountain Top
... song by Seals & Crofts. However, on this July day, the only music you can hear is ...
Why Your Strategy Fails, and What you Should do Instead
The mood after the meeting of the governing board is sky-high.
