Customer Experience Insights
by Søren Smit

Søren Smit is Director at Ennova and passionate about employee and customer experience. He is head of Ennova’s EX and CX business development. He has worked for over 10 years with customer experience as a director and as the person responsible for establishing a data- and analysis-driven CX culture as well as a transformation of the customer experience at TDC Group.

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