6 min. read | September 18 - 2024
When Surveys are a Methodological Mess or Sabotage Your Service
We’ve all been there—finally finished with your interaction with customer service (after waiting lon...
Customer Experience Insights
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Contact Nicholas Winther Skov: nvs@ennova.com
Customer Experience
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9 min. read | September 18 - 2024
Crack the Code: Let's get Customer Obsessed
In the world of Customer Experience (CX), you often hear the terms "customer-centricity" and "custom...
Customer Experience
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4 min. read | May 10 - 2024
5 Tactics to Deliver Dreadful Customer Experience
Ever wondered how to masterfully ruin your customer experience? Well, you’re in luck! Today, we'll e...
Customer Experience
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7 min. read | November 01 - 2023
The Art of Making Customer Experience Easy
In 2015, I saw the future one Friday morning on Cromwell Road in London. The day before, I had been ...
Customer Experience
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6 min. read | October 18 - 2023
A Pink Cocktail of Barbie, Differentiation Theory and Behavioral Research
Today's CX blog is a pink cocktail mixed with Barbie, differentiation theory, behavioral research, a...
Customer Experience
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3 min. read | August 01 - 2023
Guide: 7 Most Important Customer Survey Questions to Ask
The questions you select and choose to ask in your customer survey have a huge impact on the quality...
Customer Experience
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2 min. read | December 20 - 2022
Download: All You Need to Know About NPS 3.0®
This memo "Net Promoter 3.0® – Inspiration from Fred Reichheld" gives you insight into the new appro...
Customer Experience
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6 min. read | March 31 - 2021
There is a New Sheriff in Town!
Is it a good thing when a company gets a new, experienced CEO? Sort of, according to a study from Ha...
Customer Experience
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4 min. read | March 01 - 2021
Don’t Forget the Product in the Customer Journey
You don’t need to study the lesson on Customer Experience for too long to be told, over and over, ab...