Customer Experience Insights
by Nicholas Winther Skov

Nicholas is Head of CX Advisory and provides fact-based consulting to his customers on improving the customer experience. With his never-ending drive, Nicholas seeks out, discovers and picks up on the latest trends within his field – and shares this knowledge with the world in this blog.

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Nicholas Winther Skov

Contact Nicholas Winther Skov: nvs@ennova.com

Customer Experience

4½ Books That Are Not About Customer Experience ...

6 min. read | January 27 - 2021

4½ Books That Are Not About Customer Experience ...

... but which will still help you get better at it.

Customer Experience

The Art of Surveys in Paris

3 min. read | October 30 - 2019

The Art of Surveys in Paris

I am quite fond of art. Great art, for me, is when the artist knows his trade and his craft. During ...

Customer Experience

Standin’ on a Mountain Top

4 min. read | October 30 - 2019

Standin’ on a Mountain Top

... song by Seals & Crofts. However, on this July day, the only music you can hear is the cling-...

Customer Experience

Avoid Harmful KPIs With 3 Tips From Behavioral Psychology

5 min. read | May 04 - 2018

Avoid Harmful KPIs With 3 Tips From Behavioral Psychology

I am surrounded by KPIs. The infamous Key Performance Indicators. I provide advice to customers conc...