Customer Experience Insights

Thomas Phillipsen is Senior Leadership Consultant, Business Psychologist, at Ennova’s Leadership and Team Development department and has over 10 years’ experience promoting organizational development based on data. Thomas is responsible for working with data-based change processes, management leadership development and support for low-scoring units, and he is particularly dedicated towards making change processes as useful and long-lasting as possible.

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Thomas Phillipsen

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Customer Experience
Why your strategy fails, and what you should do instead

5 min. read | March 08 - 2019

Why your strategy fails, and what you should do instead

The mood after the meeting of the governing board is sky-high.

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