Employee Experience Insights
by Søren Smit

Søren Smit is Director at Ennova and passionate about employee and customer experience. He is head of Ennova’s EX and CX business development. He has worked for over 10 years with customer experience as a director and as the person responsible for establishing a data- and analysis-driven CX culture as well as a transformation of the customer experience at TDC Group.

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Contact Søren Smit: ssm@ennova.com

Employee Experience

What is Employee Experience and How to Master the EX Discipline?

4 min. read | August 29 - 2022

What is Employee Experience and How to Master the EX Discipline?

Employees are an organization's most important asset, and there are no other areas that have such a ...

Employee Experience

How to Start Working Strategically with your Employee Experience

4 min. read | March 30 - 2021

How to Start Working Strategically with your Employee Experience

If you want to work with your employee experience on a strategic level in your organization, we reco...

Employee Experience

Employee Experience: The Most Central Terms and Definitions to Know

4 min. read | January 21 - 2021

Employee Experience: The Most Central Terms and Definitions to Know

Many terms and conceptual frameworks are being used within the Employee Experience discipline, so it...

Employee Experience

Neglecting your Employees is Costly on Your Top and Bottom Line

3 min. read | November 25 - 2020

Neglecting your Employees is Costly on Your Top and Bottom Line

Employees are an organization’s most important asset, and no other area has such a profound and broa...

Employee Experience

How to Master the Employee Experience??

2 min. read | November 13 - 2020

How to Master the Employee Experience??

The book “Mastering Employee Experience – 16 specific steps to take in your EX transformation” gives...

Employee Experience

People Analytics Uncover the Optimal Span of Control

3 min. read | June 03 - 2019

People Analytics Uncover the Optimal Span of Control

The HR functions of more and more companies have started a journey to establish and use people analy...

Employee Experience

A Preview of the Future – Experiences from Employee Experience First Movers

3 min. read | December 18 - 2018

A Preview of the Future – Experiences from Employee Experience First Movers

A quick search on Google Trends shows that globally in 2017 there has been a significant acceleratio...

Employee Experience

Machine learning makes a goldmine of your survey comments

4 min. read | November 26 - 2018

Machine learning makes a goldmine of your survey comments

Imagine if your company could systematically - and at lightning speed – distill out the essence of t...