6 min. read | September 18 - 2024
When Surveys are a Methodological Mess or Sabotage Your Service
We’ve all been there—finally finished with your interaction with customer service (after waiting lon...
Customer Experience Insights
Customer Experience
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9 min. read | September 18 - 2024
Crack the Code: Let's get Customer Obsessed
In the world of Customer Experience (CX), you often hear the terms "customer-centricity" and "custom...
Customer Experience
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2 min. read | June 14 - 2024
Create Engaging Customer Surveys with These 5 Hacks
Creating engaging customer surveys is an art that can significantly improve the quality of feedback ...
Customer Experience
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4 min. read | May 21 - 2024
How to Build Customer Trust and Boost your ROI
Trust is an integral component of any successful business. It's an invaluable asset that transcends ...
Customer Experience
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4 min. read | May 10 - 2024
5 Tactics to Deliver Dreadful Customer Experience
Ever wondered how to masterfully ruin your customer experience? Well, you’re in luck! Today, we'll e...
Customer Experience
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5 min. read | April 15 - 2024
Master Customer Touchpoints: Tips for Choosing Pulse Survey Tool
Understanding and managing customer touchpoints is a main element of working with customer experienc...
Customer Experience
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5 min. read | March 14 - 2024
How to Choose the Right Customer Satisfaction Survey Tool
Choosing the right customer satisfaction survey tool is pivotal for any organization aiming to deepl...
Customer Experience
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2 min. read | February 23 - 2024
Guide: 3 Key Elements of a Successful Customer Survey
Customer surveys are key to understanding your customers and creating an experience that meets or ev...
Customer Experience
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5 min. read | February 19 - 2024
Why Customer Effort Score is Essential for Your Business
When you are navigating the world of customer experience, one metric stands out for its clarity and ...